Just got this email, following up on my adventures earlier in the week:

Dear Brad,

Recently, you contacted our online customer service group for assistance. We are conducting a study that will help us evaluate and improve our levels of customer service, and would like to include your opinions. The survey will only take a few minutes, and will help ensure that our customers receive the best possible service.

Please take a moment to tell us about your experience. You can be assured that your responses will be used only for research purposes, and will be held in strict confidence.

We value your input, and thank you in advance for your participation.

Click here to take our survey

Sincerely,
Toys”R”Us / Babies”R”Us!

I’m saving this for tonight, when I have some time to spend on it. I hope there’s an essay question on it…

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